Privacy Policy

Mothership LLC ("Mothership," "Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at eatmothership.com (the "Site"), use our mobile applications (the "App"), or use our products and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Create an account or register for our Services
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or for customer support
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials
• Refer friends or family to our Services

This information may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address and delivery address
• Payment information (credit card numbers, billing address)
• Date of birth or due date (if provided)
• Dietary preferences and restrictions
• Allergy information
• Any other information you choose to provide

1.2 Information Collected Automatically

When you access our Services, we may automatically collect certain information, including:

• Device information (type, operating system, unique device identifiers)
• Browser type and version
• IP address
• Geographic location (based on IP address)
• Pages viewed and links clicked
• Date and time of visits
• Referring website or source
• Information about how you interact with our Services

1.3 Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our Services and your experience.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our Services
• Marketing Cookies: Track visitors across websites for advertising purposes

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders, including delivery
• Create and manage your account
• Process payments and prevent fraud
• Communicate with you about orders, deliveries, and customer service inquiries
• Send promotional communications (with your consent)
• Personalize your experience and provide product recommendations
• Improve our Services, including website functionality and product offerings
• Conduct analytics and research
• Administer contests, promotions, and surveys
• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights, property, and safety, and that of our users

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing (Helcim), email delivery, analytics, customer support, and delivery services. These providers are contractually obligated to use your information only for the purposes of providing services to us.

3.2 Business Transfers

If Mothership is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

3.4 With Your Consent

We may share your information for other purposes with your consent or at your direction.

3.5 Partner Program

We operate a partner marketing program where third parties ("Partners") may refer customers to our Services. When you arrive at our Site through a partner link or use a partner coupon code, we may:

• Place a tracking cookie on your browser to attribute your purchase to the referring partner
• Share limited order information with the partner (order date, order value, and commission earned)
• We do not share your name, email, or other personal information with partners

Partner tracking cookies expire after 60 days. You can disable cookies in your browser settings, though this may affect the partner's ability to receive credit for the referral.

4. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

4.1 Right to Know

You have the right to request that we disclose: (a) the categories of personal information we have collected; (b) the categories of sources from which we collected personal information; (c) the business or commercial purpose for collecting or selling personal information; (d) the categories of third parties with whom we share personal information; and (e) the specific pieces of personal information we have collected about you.

4.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.

4.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

4.4 Right to Opt-Out of Sale or Sharing

You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. We do not sell personal information. If we share personal information for targeted advertising purposes, you may opt out by contacting us.

4.5 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

4.6 How to Exercise Your Rights

To exercise your California privacy rights, you may submit a request by:

• Emailing us at hello@eatmothership.com
• Calling us at our customer service number

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf by providing written authorization.

4.7 Categories of Personal Information

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, address)
• Commercial information (purchase history, products ordered)
• Internet or network activity (browsing history, interactions with Site)
• Geolocation data (delivery address, IP-based location)
• Inferences (preferences, characteristics)

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not possible (for example, because the information is stored in backup archives), we will securely store and isolate it until deletion is possible.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at hello@eatmothership.com.

9. DO NOT TRACK SIGNALS

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our Services do not currently respond to "Do Not Track" signals. However, you can control cookies and tracking through your browser settings.

10. INTERNATIONAL USERS

Our Services are operated in the United States and are intended for users located in the United States, specifically California. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you by posting the updated Privacy Policy on our Site and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: